Peripheraldevices
· Motherboard Components
· Connection Interfaces
· Display Devices
· Audio and Multimedia Devices
· Removable Storage Devices
SystemComponents
· Mass Storage Devices
· System Memory
· Processors
· BIOS and UEFI
· Power Supplies
· Custom Configuration
Troubleshootingand Mobile Devices
· Troubleshooting System Components
· Laptops
· Mobile Devices
· Troubleshooting Mobile Devices
Printerand Network Hardware
· Printers
· Configuring Printers
· Troubleshooting Printers
· Network Architectures
· Ethernet Networks
Networks
· Wireless Networks
· Internet Connections
· Internet Protocol
· Routers and Firewalls
· Network Services

SupportingWindows – Part 1
· The Windows operating System – Windows 7, Windows 8 andWindows Vista
· Administration Tools
· Managing Storage
· Managing Files
· Managing Applications
SupportingWindows – Part 2
· Managing Devices
· Managing Performance
· Troubleshooting Windows
· Managing Users
· Installing Windows
SupportingWindows – Part 3
· Troubleshooting Boot Problems
· Maintenance and Backup
· Threats and Vulnerabilities
· Viruses and Malware
· Securing Workstations
· Securing Data
SupportingWindows Networks
· Configuring Network Connections
· Securing Network Connections
· Configuring Shared Resources
· Virtualisation and Services
Linux,OS X, and Mobile OS
· Linux Operating System
· OS X
· Mobile Operating Systems
· Securing and Troubleshooting Mobile OS
· Safety and Environmental Procedures
Professionalism and Communication