1. Collaboration Environment Overview
-Infrastructure Overview
-Cisco Converged Network
-Introducing Cisco Collaboration Technology and Solution
-Basic Video Concepts
-Evolution of Cisco IP Video Solutions
-Cisco Conferencing Infrastructure Overview
-Cisco On-Premises, Cloud, and Hybrid Deployments
-Cisco Webex® Product Lines and Their Components
-Cisco Unified Communications Manager IM and Presence Service
-Introducing Cisco Unified CM

2. Cisco Collaboration Endpoints Equipment and Related Hardware
-Cisco Webex Desktop Series Hardware Components
-Cisco Webex Board Hardware Components
-Cisco Webex Room Kit System Hardware Components
-Cisco Webex Room 55 and Cisco Webex Room 70 G2 Hardware Components
-Cisco Webex Room Panorama Immersive System Hardware Components
-Cisco MX and SX Quick Set and SX80 Codec
-Cisco TelePresence® IX-5000 Hardware Components
-Cisco Collaboration Peripherals Hardware

3. Service-Related Knowledge
-Basic IP Settings
-Use CLI Commands
-Use a Terminal Emulator for a Console Connection
-Use a Serial Connection to the CLI
-Connect to the Web Interface
-Use File Transfer Protocols
-Use USB for File Transfers
-Backup and Restore
-CLI Commands for Hardware Status and Verification
-Perform a Test Call
-Use the Touch 10 Controller to Find System Information
-Manage the Lists of Trusted Certificate Authorities (CAs)
-Manage Software
-Add an Option or Release Key
-Reset Endpoint Devices
-Change the Device Passphrase
-Find and Edit IP Information
-Access Device and Setup Configuration
-Identify MAC Address Mismatch
-Determining Endpoint Device Status
-Special Safety Precautions
-Hardware Replacement
-Verifying Successful Operation
-Content Sharing
-Speaker Tracking
-Snap to Whiteboard
-Presenter Tracking